Refund policy

At NorthVibe, we want you to be fully satisfied with your purchase.
If something isn’t right, you may request a return or exchange within the allowed timeframe.

1. Return Window

You have 14 days from the date you receive your order to request a return or exchange.

2. Eligibility Requirements

To qualify for a return, the item must be:

  • Unworn

  • Unwashed

  • Free of odors (perfume, detergent, body scent)

  • In perfect condition

  • Free of stains or damage

  • With original tags

  • In original packaging, if possible

Returns that do not meet these conditions may be refused.

3. Non-returnable Items

For hygiene and production reasons, the following items cannot be returned:

  • Gift cards

  • Final sale items

  • Ultra-limited editions (if stated at purchase)

4. Return Shipping Costs

  • Return shipping may be at the customer’s expense unless we made a mistake.

  • Original shipping fees are non-refundable.

5. Exchanges

Exchanges are possible depending on stock availability.
If the desired size or color is out of stock, a refund or store credit will be offered.

6. How to Start a Return

To begin a return:

  1. Email us at northvibe.qc@gmail.com

  2. Include your order number and reason for the return

  3. Follow the instructions we send you

  4. Ship the item within the required timeframe

Unauthorized returns will not be accepted.

7. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or denial

  • Approved refunds will be issued to the original method of payment

  • Processing time may take 3–10 business days, depending on your bank

8. Lost or Stolen Packages

NorthVibe is not responsible for packages lost or stolen after the carrier marks them as delivered.
If an issue occurs, contact us and we’ll assist as best we can.

9. Damaged or Incorrect Items

If you received a damaged or incorrect product, contact us within 48 hours of delivery.
We will resolve the issue quickly.

Thank you for supporting NorthVibe.

Chill White Style.