Shipping policy

At NorthVibe, please allow 2 to 4 business days for order processing before shipment. All orders are processed Monday through Friday, excluding holidays.

Tracking information is automatically sent to the email address provided during checkout. If you do not receive this information within 2 to 4 business days of processing, please check your spam/junk folder.

During sales periods and holidays, processing may take an additional 2 to 3 business days. Holidays, weather conditions, or billing verifications may also affect processing times.

For any questions, please email us at northvibe.qc@gmail.com

Origin of Shipments, Taxes, and Customs

All orders are prepared and shipped from Quebec, Canada. Customers located outside of Canada may be required to pay local taxes (e.g., VAT), as well as any duties and customs fees levied by local authorities upon receipt of the package. NorthVibe is not responsible for these fees. By placing an order, you confirm that you understand and accept full responsibility for them. No refund will be issued for orders for which customs duties and fees have not been paid. For orders shipped to Canada, applicable taxes (GST/QST or HST) are calculated at checkout.

Free Shipping

Canada: Free standard shipping on all orders over $110 CAD (before taxes and shipping).

Limited-time offer, subject to change.

 

Estimated Delivery Times

Canada: 3-10 business days 

USA: 5-14 business days

International: 10-45 business days

These times are estimates and may vary depending on the destination, carrier, and peak season volume.

Responsibilities

International customers may be subject to duties and taxes, which are their responsibility. NorthVibe is not responsible for delays caused by carriers or for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.